In a rapidly changing digital landscape, Capture creates custom-coded solutions that solve organisations' greatest challenges. Every piece of software we design, develop, and create directly responds to symptoms of poor systems. Our builds help improve one or more of the five fundamental business areas — management, people, marketing, finance, and vision.
Not sure how our software can be used to streamline your business processes? Here are some key examples;
Customer Relationship Management (CRMs) are the hub for taking a customer relationship from lead to long term, satisfied client, allowing your team to communicate consistently without costly check ins or relying on emails and handwritten notes. From knowing when a follow up call was made and what was discussed to ensuring new leads or enquiries never fall through the cracks, the CRM is central to your business’s growth.
Inventory Management, ensuring you have a full picture of your inventory at the tip of your fingers, from the office to on the road. Aside from knowing exactly what you have on hand – and where, IM can be used to automate or inform re-ordering, saving you time and money.
Project Management, allowing you to see at a glance where each stage and team member on a project is at, allowing you to stay on top of meeting deadlines and ensuring your customers are satisfied.
Sales Management can be used as a standalone solution or work in unison with other management software systems to keep your sales staffs contacts, leads and sales information in one place or schedule follow up calls – essentially allowing your staff to automate the administrative side of their job. It also ensures knowledge is retained by the business and not stored in each individuals notes and memory.
Customer Portals are secure websites which provide customers with a 24/7 single point of access to relevant company information: for example, policies, invoices, deliveries, orders, and online payments, accessible from a computer, phone or tablet.
e-Commerce solutions include mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems.
Customer Service systems provide 24/7 support to your customers, from an automated ‘get help’ button providing simple solutions or a call back feature which can alert you around the clock or within work hours, to automated social media responses making your clients feel connected to your business.
Team Management, for example, rostering or time sheets which feed directly into payroll systems to simplifying complex team management tasks such as performance reviews.
At Capture, we’ve found the best approach starts with sitting down with our clients and brainstorming roadblocks and tension points, then recommending potential solutions that will make a real difference for your organisation. This process allows us to create software that seamlessly integrates with core areas of your organisation into one smooth, collaborative operation.